How Long Will It Take To Get My Order?

Most orders arrive within 5 – 7 business days.

When you place your order, it will usually be packed and shipped within 24 hours. We pack and ship Monday – Friday.

We have all our inventory in stock, so it is packed and shipped directly by us!

Who Do You Use For Shipping?

We use the US postal service for most orders, but will also occasionally use UPS or FedEx.

Do you offer overnight or expedited shipping?

Currently, we are not offering overnight or expedited shipping.

Do you ship outside the US?

No, currently we only ship within the US.

Can I return my items?

We have a 30-day return policy.

We’re a small family-owned business, so we take all aspects of our business seriously. You’re not just a number or a dollar sign to us.

We want you to have a great experience when buying from XOXO Birdie and to be 100% satisfied with your order.

So, if for any reason you are not happy with your items or have problems with your order, please feel free to contact us using the Contact Form.

Please contact us within 30 days of receiving your item. Let us know your name, the order number and the issue. We work Monday – Friday and are usually able to respond within 3 days.

Unfortunately, due to the ever-increasing costs of shipping, we are unable to refund shipping fees.

If your order is returned to us due to an error or negligence on your part, such as providing an incorrect shipping address, you will be charged a shipping fee before we resend or refund the order.

What if my order arrives incorrect or damaged?

 If you receive an item that is damaged, incorrect, or the wrong quantity, please contact us using the Contact Form.

Be sure to include your name, order number and the issue. We’re more than happy to help! We answer most emails within 3 days.

Can I change or cancel my order?

Yes, but you better be quick! 🙂

We work very hard to pack and ship as quickly as possible so you get your items ASAP. This means the window for changing or canceling is short – maybe 6 – 12 hours.

However, as long as we haven’t shipped your item, we’re more than happy to help you change or cancel your order. Please contact us with your name and order number at: Contact Form

What methods of payment do you take?

We accept all major credit cards and PayPal.

Are Online Payments Safe?

Yes, purchasing online from XOXO Birdie is completely safe.

Our website uses secure socket layer (SSL) certification (see the little padlock next to our name in your browser window). This means that all payments are securely processed using encryption to keep your data safe!

Additional Problems Or Questions

For any additional problems, comments or questions you may contact us using the Contact Form.